Position: French Bilingual Customer Experience Representative
Location: 100% work from home
Work Schedule: 11:30 a.m. to 8 p.m.
Job Type: Full-time, permanent

We are looking for a French Bilingual Customer Service Representative to manage customer queries and complaints. You will be responsible for taking orders, providing order status, post-sales problem resolution and product information. Based on the type of customer enquiry, the Customer Relations Specialist will subsequently investigate and resolve problems of the customer per established policies and procedures thus ensuring 100% customer satisfaction.

To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with automated dialer systems.

Please Note: The first 2 weeks of training is mandatory on-site, in Oakville, from 8:30 a.m. to 5 p.m., Monday to Friday. Rest is 100% remote!
 
Responsibilities:

- Respond to telephone calls and emails from customers by adhering to current standard operating procedures
- Resolve problems efficiently and professionally
- Process call disposition in operating system and ensure 100% data accuracy
- Document all customer enquiries accurately in operating system
- Provide quality customer service on every call with empathy, professionalism, and complete customer satisfaction
- Confer with co-workers to research customer problems and find solution        

Experience Requirements:

- Excellent PC skills and ability to multitask
- Knowledge of Microsoft Windows
- Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume
- Customer service focused attitude
- Excellent written communication and documentation skills
- Ability to work independently and efficiently to meet deadlines
- Self motivated, detail-oriented and organized
- Teamwork, excellent business acumen and independent judgment is required

Qualifications:

- French and/or English, both verbal and written is mandatory post-secondary education or equivalent work experience required
- At least 2 years of experience in an order entry position of similar responsibility
- Knowledge of SAP
- Proficient use of Microsoft Office (Excel, Word, Outlook)
- Proficient English and or French language; both written and verbal communication skills
- Strong listening skills

Qualified candidates, please send your resume to Alia Hussain at alia.hussain@quantum.ca.

REFER A PERM HIRE AND EARN UP TO $1,000! Contact us for more details.

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