Service agent, guests - hotel

• Work Term: Seasonal
• Work Language: English
• Hours: 8 to 32 hours per week
• Education: College/CEGEP
• Experience: 1 to less than 7 months
• or equivalent experience

Work setting

• Hospitality industry
• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Computer and technology knowledge

• Multi-line switchboard
• Word processing software
• Database software
• Central reservation system (CRS)
• Spreadsheet
• Internet
• Opera

Security and safety

• Bondable
• Credit check
• Criminal record check

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player

Screening questions

• Are you authorized to work in Canada?
• Are you currently a student?
• Do you have experience working in this field?

Employment terms options

• Early morning
• Evening
• Day

Financial benefits

• As per collective agreement

Other benefits

• Free parking available