Customer service clerk

• Education: No degree, certificate or diploma
• Experience: Experience an asset

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive payments
• Explain procedures, risks and benefits to clients
• Answer clients' inquiries and provide information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Repetitive tasks
• Standing for extended periods
• Walking

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Employment terms options

• Day

Health benefits

• Dental plan
• Health care plan

Financial benefits

• Group insurance benefits
• Life insurance
• Work Term: Permanent
• Work Language: English
• Hours: 35 to 40 hours per week