Customer service representative - airline

• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week
• Education: No degree, certificate or diploma
• Experience: Experience an asset

Tasks

• Maintain work records and logs
• Answer telephone and relay telephone calls and messages
• Clerical duties (i.e. faxing, filing, photocopying)
• Process money, cheques and credit/debit card payments
• Provide customer service
• Work with minimal supervision

Computer and technology knowledge

• Multi-line switchboard
• Spreadsheet
• Word processing software
• Internet

Security and safety

• Airport security clearance
• Driver's validity licence check

Transportation/travel information

• Public transportation is not available
• Valid driver's licence

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Interpersonal awareness
• Organized
• Reliability
• Team player
• Ability to multitask

Screening questions

• Are you available to start on the date listed in the job posting?
• Are you currently a student?
• Do you have experience working in this field?

Employment terms options

• Early morning
• Evening
• Shift
• Morning

Employment terms options

• Day
• Weekend
• Overtime available

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Group insurance benefits
• Life insurance
• Registered Retirement Savings Plan (RRSP)

Long term benefits

• Long-term care insurance

Other benefits

• Free parking available
• Team building opportunities