Customer service manager - retail

• Education: College/CEGEP
• Experience: 2 years to less than 3 years

Tasks

• Evaluate daily operations
• Plan and organize daily operations
• Manage staff and assign duties
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Determine merchandise and services to be sold
• Plan budgets and monitor revenues and expenses
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Recruit, hire and supervise staff and/or volunteers
• Work Term: Permanent
• Work Language: English
• Hours: 30 hours per week