French Bilingual Customer Experience Representative

Remote

Position: French Bilingual Customer Experience Representative
Location: 100% work from home
Work Schedule: 11:30 a.m. to 8 p.m.
Job Type: Full-time, permanent

We are looking for a French Bilingual Customer Service Representative to manage customer queries and complaints. You will be responsible for taking orders, providing order status, post-sales problem resolution and product information. Based on the type of customer enquiry, the Customer Relations Specialist will subsequently investigate and resolve problems of the customer per established policies and procedures thus ensuring 100% customer satisfaction.

To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with automated dialer systems.

Please Note: The first 2 weeks of training is mandatory on-site, in Oakville, from 8:30 a.m. to 5 p.m., Monday to Friday. Rest is 100% remote!
 
Responsibilities:

- Respond to telephone calls and emails from customers by adhering to current standard operating procedures
- Resolve problems efficiently and professionally
- Process call disposition in operating system and ensure 100% data accuracy
- Document all customer enquiries accurately in operating system
- Provide quality customer service on every call with empathy, professionalism, and complete customer satisfaction
- Confer with co-workers to research customer problems and find solution        

Experience Requirements:

- Excellent PC skills and ability to multitask
- Knowledge of Microsoft Windows
- Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume
- Customer service focused attitude
- Excellent written communication and documentation skills
- Ability to work independently and efficiently to meet deadlines
- Self motivated, detail-oriented and organized
- Teamwork, excellent business acumen and independent judgment is required

Qualifications:

- French and/or English, both verbal and written is mandatory post-secondary education or equivalent work experience required
- At least 2 years of experience in an order entry position of similar responsibility
- Knowledge of SAP
- Proficient use of Microsoft Office (Excel, Word, Outlook)
- Proficient English and or French language; both written and verbal communication skills
- Strong listening skills

Qualified candidates, please send your resume to Alia Hussain at alia.hussain@quantum.ca.


REFER A PERM HIRE AND EARN UP TO $1,000! Contact us for more details.


OUR VIRTUAL DOORS ARE OPEN! We’re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.

Apply on this job


Related job offers

Adjoint(e) administratif(ve)

CA$50,000.00 per year

Adjoint(e) administratif(ve) Artemis Recrutement est à la recherche d’un(e) adjoint(e) administratif(ve) pour une entreprise localisée à Boucherville. Cette personne relèvera de la directrice de son département juridique d’une grande entreprise...

Coordonnateur(trice) aux opérations

CA$60,000.00 per year

Coordonnateur(trice) aux opérations Artemis Recrutement est à la recherche d’un(e) coordonnateur(trice) aux opérations pour une entreprise localisée au centre-ville de Montréal. Cette personne assurera un soutien aux directeurs des opérations et...

Préposé aux résidents

PRÉPOSÉ(E) AUX RÉSIDENTS Occasionnel Résidence Le Quartier Mont-Saint-Hilaire – Mont-Saint-Hilaire ...

Préposé aux résidents

PRÉPOSÉ(E) AUX RÉSIDENTS Occasionnel  Résidence Ambiance – Île-des-Soeurs Travailler au Groupe...

Journalier de production

Du genre ondulées ou à l’ancienne? Il y a de la place pour tout le monde chez Croustilles YUM YUM. On cherche des journaliers pour fabriquer ou expédier nos délicieuses croustilles à Warwick. T’as envie d’une job all dressed dans l’industrie...

Gestionnaire de portefeuille adjoint(e)

Gaétan Lebrun — Gestionnaire de portefeuille a pour mission de vous aider à mieux comprendre vos finances et à en simplifier la gestion afin de vous permettre de prendre les meilleures décisions possibles. Leur priorité, c’est de développer, en...