Position: French Bilingual Customer Experience Representative
Location: 100% work from home
Work Schedule: 11:30 a.m. to 8 p.m.
Job Type: Full-time, permanent
We are looking for a French Bilingual Customer Service Representative to manage customer queries and complaints. You will be responsible for taking orders, providing order status, post-sales problem resolution and product information. Based on the type of customer enquiry, the Customer Relations Specialist will subsequently investigate and resolve problems of the customer per established policies and procedures thus ensuring 100% customer satisfaction.
To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with automated dialer systems.
Please Note: The first 2 weeks of training is mandatory on-site, in Oakville, from 8:30 a.m. to 5 p.m., Monday to Friday. Rest is 100% remote!
Responsibilities:
- Respond to telephone calls and emails from customers by adhering to current standard operating procedures
- Resolve problems efficiently and professionally
- Process call disposition in operating system and ensure 100% data accuracy
- Document all customer enquiries accurately in operating system
- Provide quality customer service on every call with empathy, professionalism, and complete customer satisfaction
- Confer with co-workers to research customer problems and find solution
Experience Requirements:
- Excellent PC skills and ability to multitask
- Knowledge of Microsoft Windows
- Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume
- Customer service focused attitude
- Excellent written communication and documentation skills
- Ability to work independently and efficiently to meet deadlines
- Self motivated, detail-oriented and organized
- Teamwork, excellent business acumen and independent judgment is required
Qualifications:
- French and/or English, both verbal and written is mandatory post-secondary education or equivalent work experience required
- At least 2 years of experience in an order entry position of similar responsibility
- Knowledge of SAP
- Proficient use of Microsoft Office (Excel, Word, Outlook)
- Proficient English and or French language; both written and verbal communication skills
- Strong listening skills
Qualified candidates, please send your resume to Alia Hussain at alia.hussain@quantum.ca.
REFER A PERM HIRE AND EARN UP TO $1,000! Contact us for more details.
OUR VIRTUAL DOORS ARE OPEN! We’re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.
Description de l'entrepriseShawinigan a plusieurs attraits uniques à offrir : l’absence de trafic, l’accès à une vie urbaine dynamique et variée, des espaces verts omniprésents et la qualité incomparable des services aux citoyens. Shawinigan, une...
Ici, on donne vie à la Ville! On déploie une tonne d'énergie au quotidien pour le bien-être de nos concitoyens. On est fier du travail que l'on accomplit et des effets positifs directs qu'on a sur la population. On ne s'ennuie pas dans...
VOTRE RÔLEQuel sera votre impact en tant qu'Adjointe ou Adjoint de direction - Cadre supérieur à l’ÉTS?Sous le directeur exécutif de la recherche et des partenaires, M. Christian Casanova, vous aurez la chance de développer votre plein potentiel et...
Description de l'entrepriseArchives Lanaudière est un acteur majeur dans la préservation, le traitement et la diffusion du patrimoine archivistique lanaudois. Actif depuis près de trente ans, Archives Lanaudière finance sa mission par la prestation...
Description de l'entrepriseNotre entreprise est spécialisée dans la vente et la réparation de machineries agricoles, ainsi que de tracteurs Massey Ferguson.Description de l’offre d’emploiVous aimez les défis et le travail d'équipe nous avons un...
Description de l'entrepriseLa ville de Gaspé est un lieu de dynamisme et de qualité de vie exceptionnelle. Avec plus de 15000 habitants, elle offre un cadre unique entre nature et communauté, à travers des paysages spectaculaires.Description de...