Guest services agent - hotel

• Education:
• Expérience:

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Work setting

• Hospitality industry
• Staff accommodation available
• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player

Screening questions

• Are you available to start on the date listed in the job posting?
• Do you have experience working in this field?

Experience

• 7 months to less than 1 year

Employment terms options

• Evening
• Morning
• Weekend

Financial benefits

• Bonus

Other benefits

• On-site housing options

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and/or refugees
• Does not require Canadian work experience
• Durée de l'emploi: Saisonnier
• Langue de travail: Anglais
• Heures de travail: 35 to 40 hours per week