Customer service agent

• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years
• or equivalent experience

Work setting

• On-site customer service

Tasks

• Explain the type and cost of services offered
• Issue receipts and other forms
• Receive and log complaints
• Receive payments
• Sell merchandise
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support
• Balance daily transactions
• Handle cash transactions

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Organized
• Reliability
• Team player
• Dependability
• Adaptability

Screening questions

• Are you authorized to work in Canada?
• Do you live near the job location?

Employment terms options

• Day

Health benefits

• Disability benefits
• Health care plan

Financial benefits

• Commission
• Group insurance benefits

Long term benefits

• Long-term care insurance

Other benefits

• Free parking available
• Other benefits
• Travel insurance
• Work Term: Permanent
• Work Language: French
• Hours: 12 to 37.5 hours per week