Personal Lines VIP- Service Broker South Shore

About the company:

Insurance brokerage firm specialized in transportation mostly, so they are mostly a commercial line base insurance company.

The personal lines division was established over two years ago and is now expanding its VIP Team, catering exclusively to high-net-worth clients, including business executives and company presidents. Specializing in trucking (18-wheelers) and high-value insurance policies, our VIP service provides a single point of contact for all insurance needs—homes, boats, and vehicles.

About the Role:

We are seeking a service-oriented, bilingual (English/French) insurance broker to join our growing VIP Team. This role is designed for an individual who excels in customer service rather than traditional high-pressure sales. While strong sales skills are welcome, exceptional service and client management are the top priority. Our clients expect a seamless, high-quality experience, and we need someone who can deliver premium customer care.

Key Responsibilities:

• Act as a dedicated point of contact for high-value clients, ensuring personalized and efficient service.
• Manage insurance policies for homes, vehicles, boats, and commercial assets.
• Provide expert guidance, ensuring clients receive the best coverage options tailored to their needs.
• Coordinate with internal teams to streamline service delivery.
• Handle referrals—no cold calling required.
• Work autonomously without micromanagement; expected to take ownership of tasks and deliver results.

Qualifications & Requirements:

• Bilingual (English 60% / French 40%) – fluency in both languages is essential.
• 2-3 years of experience as an insurance broker (VIP service experience is an asset).
• Strong customer service skills, with the ability to cater to high-net-worth individuals.
• Ability to work independently—training time is limited, so self-sufficiency is key.
• Experience with the following platforms preferred:

• Go Brio / Contact AP (Intact)
• Guichet L’Unique
• Applied (Tarifexpert)
• Assurance Bateau (April/Pacific Marine) – an asset but can be learned quickly
• Orbite – an asset

Compensation & Perks:

             Base salary – depending on your experience as a broker.

           Commission: 15% on new business (significant growth opportunities).

• Bonus Structure: Currently unstructured but open to discussion based on performance.
• No Cold Calls: Clients are referred through commercial and call center channels.
• Work-Life Balance: 35-hour workweek with flexible scheduling (5 days every two weeks can be adjusted).
• Company Culture: No micromanagement—just deliver results, and you will be valued accordingly.

Schedule: Monday to Friday, 35 hours per week (8:30 AM - 4:30 PM)

WFH: 5 days in office only every 2 weeks, you make your schedule.

Location: South Shore/ Brossard

This is an exciting opportunity to be a part of a new and rapidly growing division, focusing on elite clientele and high-value insurance policies. If you excel in customer service and are ready to make a lasting impact, we encourage you to apply!

Let's talk @wolf@helloworldrecruitment.com!