Service Coordinator / Dispatcher
Compresseurs GB plus Inc.
Montréal
Technicien(ne) de service – Compresseurs d'air
Compresseurs GB plus Inc.
Montréal
Service Coordinator / Dispatcher
Compresseurs GB plus Inc.
Salary
$25 to $35 per hour
Job Type
Full time
Experience
2 to 5 years
Category
Other
Specialization
Installation – Maintenance – Repair, After sales service, Customer Service Management
Reporting directly to the Service Manager, you will play a key role in coordinating the department's day-to-day operations. You will act as the core liaison between customers, the on-the-road technical team, and administration.
This position requires a high level of comfort with high-volume phone communication, excellent listening skills to accurately target customer needs, and fast execution to deliver quick responses and solutions.
Key Responsibilities
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Call Management: Take charge of incoming customer phone calls with energy and dynamism, assess the urgency of requests, and ensure tight, rapid follow-ups.
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Customer Service & Needs Analysis: Take the time to actively listen to and understand customers' technical needs to guide them toward the right solution.
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Scheduling & Dispatching: Assist in coordinating and optimizing schedules for the road service technicians using the company calendar.
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Administrative Support & Archiving: Participate in preparing estimates, opening and closing Work Orders, and handling service invoicing. Perform scanning and rigorous filing of administrative and technical documents.
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Parts Management: Collaborate with the parts department to ensure technicians have the necessary equipment prior to their service calls.
Qualifications & Profile
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Experience: Minimum of 2 to 3 years of experience in a similar role (dispatching, phone-based customer service, after-sales support, or service department coordination).
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Communication Skills (Essential):
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Excellent Phone Etiquette: You are warm, professional, attentive, and thrive in a fast-paced environment where the phone rings often.
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Proactivity & Speed: You have a strong sense of urgency, reply quickly to clients, and anticipate their needs.
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Software Proficiency (Essential):
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Excellent knowledge of the Microsoft Office suite (Outlook, Outlook Calendar, Excel, and Word).
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Strong familiarity or high proficiency with Sage 50 accounting software (a major asset for billing).
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Languages: Excellent command of French (spoken and written) and a good ability to communicate in English (a major asset for interacting with clients and suppliers).
What We Offer
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Competitive Salary: Hourly rate between $25.00 and $35.00 / hour (based on experience).
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Stable Schedule: 7:30 AM to 4:00 PM, Monday to Friday (40 hours per week).
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Holiday Season Bonus: Paid time off provided during the Christmas and New Year period.
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Additional Time Off: 3 additional paid days off provided by the company (accessible after 1 year of continuous service).
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Profit Sharing: An annual bonus calculated as a percentage of the company's revenue, paid out at the closing of our fiscal year (accessible after 1 year of continuous service).
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A stable, stimulating, and collaborative work environment.
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Professional development opportunities within the company.
How to Apply
All related work experience will be considered. Please send your application by email to po@compresseursgbplus.com with the subject line: "Service Assistant ".
Ready to Apply?
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