Inspector - Police - 9-1-1 Emergency Communications Center

The inspector responsible for the 911 CCU Division plays a key role within a critical service for public safety in Laval. The division handles over 250,000 emergency calls annually related to police interventions, fires, health emergencies, and other critical situations. Composed of approximately 65 civilian employees, including operational managers and unionized staff, it provides essential services 24 hours a day, 7 days a week.

The inspector will contribute to the ongoing implementation of the next-generation system (NG911), a structural project that transforms practices, technologies, and ways of collaborating within the emergency call center to respond to the realities of a constantly evolving sector. 

In a context of organizational evolution, the person in this position will exercise mobilizing leadership and contribute to the continuation of the division's strategic projects while fostering the engagement and mobilization of their teams.

Reporting to a chief inspector, you will plan, organize, direct, and monitor the work of the employees in your division. You are responsible for the operational or administrative activities within your area of intervention, taking into account organizational priorities, issues to be addressed, available resources, and objectives to be achieved, while ensuring coherence between the Service's orientations and the reality on the ground.

You actively contribute to the mission of the Police Service by participating in an informed reading of criminal and social phenomena, in order to align service delivery with the needs of citizens. Through your actions, you support the real impact of interventions, the sense of security, and the strengthening of trust and legitimacy within the community.

You participate in identifying and implementing the strategic and tactical orientations of your area of activity. You translate these orientations into clear and mobilizing priorities for your teams, while promoting optimal use of resources, skill development, and a culture of continuous improvement.

You represent the Service on various internal or external committees and collaborate with institutional, municipal, governmental, or community partners. You contribute to the development and implementation of coordinated strategies to address complex issues related to crime, public safety, or high-risk interventions and participate in monitoring, evaluation, and accountability mechanisms to adjust actions and improve practices.

You will be called to:

• Understand the issues of police practices, intervention rules, and risk management, in line with the values of the SPL;
• Mobilize and empower teams around priorities in a changing context;
• Exercise close leadership that promotes autonomy, collaboration, information flow, and the maintenance of a healthy work environment;
• Contribute to projects aimed at improving practices, processes, and service quality to citizens;
• Ensure rigorous, responsible, and safe management of the means implemented to achieve objectives;
• Maintain a balance between performance, organizational capacity, and human factors;
• Collaborate effectively with internal and external partners to support coordinated responses to public safety issues.

• Hold a university degree at the undergraduate level in a relevant field, such as administration, organizational development, management, or any other relevant field; 
• Have a minimum of 5 years of experience as a police executive manager; 
• Having assumed responsibility and management of large teams would be considered an asset.  

• ✨ Conditions that match your expertise

  • Competitive salary of $148,314 (2023 value)
  • Advantageous bonuses for critical interventions and service level

  🕒 A real work-life balance

  • Flexible schedule of 40 hours/week
  • One half-day without required presence each week
  • 16.5 holidays, including several during the Holidays
  • Vacation from hiring, with recognition of your experience

  💼 Tangible benefits in daily life

  • Provided vehicle
  • Annual allowance for fitness and clothing
  • Free parking and easily accessible workplace

  🛡️ Security and stability

  • Competitive group insurance
  • Defined benefit pension plan

  👥 Recognition of your commitment

  • Allowance equivalent to 9 days per year for childcare
  • Participation in weekend childcare distributed within the management team