Operations and Client Projects Manager

Operations and Client Projects Manager You are the person who transforms ideas into clear plans and projects into results? A small Quebec company specializing in technical communication and knowledge transfer is looking for a trusted partner to support its growth and gradually take charge of its operations. In this versatile role, you will bridge the gap between client needs, projects, the team, and deliverables. You will need to enjoy both understanding and structuring as well as coordinating and executing. Specifically, you will Transform sometimes vague requests into clear, realistic, and well-structured mandates. Drive project priorities, budgets, capacity, risks, and timelines. Support clients, manage their expectations, and ensure a professional experience from start to finish. Mobilize the internal and external resources necessary for the success of the mandates. Directly contribute to technical writing, content structuring, and deliverables when required. Improve ways of working and use artificial intelligence as a lever for efficiency. You could be the right person if You enjoy wearing multiple hats and evolving in a growing small organization; You have at least five years of experience in project management, operations, or professional services; You learn quickly, ask the right questions, and exercise excellent judgment; You are very comfortable with digital tools and curious about leveraging AI, automation, and new ways of working; You are credible with clients and communicate very well in French; professional English is an important asset; You are capable of leading a project without straying from concrete work; Technical documentation, training, technologies, or the manufacturing sector interest you. What makes this role interesting You will have access to a rich learning ground: client projects, technical documentation, artificial intelligence, process improvement, business growth, and team leadership. Ultimately, you will be able to take on significant responsibility in the daily management of operations, depending on your autonomy, strengths, and the evolution of the company. This is not a sales position. Prospecting remains the responsibility of management; your role will be to transform the opportunities obtained into well-framed, well-delivered, and profitable projects. Working conditions Permanent full-time position • Remote work and flexible schedule • Increased presence in Granby during the integration period • Four-day schedule possible • Group insurance • Occasional travel to clients Does the challenge speak to you? Apply now on Indeed. Interested individuals can submit their application directly via this offer or send it by email to: All applications will be treated confidentially. Only candidates selected will be contacted.