Personal Lines Service Broker VIP-South Shore

About the company:

Insurance brokerage firm specialized in transportation mostly, so they are mostly a commercial line base insurance company.

The personal lines division was established over two years ago and is now expanding its VIP Team, catering exclusively to high-net-worth clients, including business executives and company presidents. Specializing in trucking (18-wheelers) and high-value insurance policies, our VIP service provides a single point of contact for all insurance needs—homes, boats, and vehicles.

 

About the Role:

We are seeking a service-oriented, bilingual (English/French) insurance broker to join our growing VIP Team. This role is designed for an individual who excels in customer service rather than traditional high-pressure sales. While strong sales skills are welcome, exceptional service and client management are the top priority. Our clients expect a seamless, high-quality experience, and we need someone who can deliver premium customer care.

Key Responsibilities:

  • Act as a dedicated point of contact for high-value clients, ensuring personalized and efficient service.
  • Manage insurance policies for homes, vehicles, boats, and commercial assets.
  • Provide expert guidance, ensuring clients receive the best coverage options tailored to their needs.
  • Coordinate with internal teams to streamline service delivery.
  • Handle referrals—no cold calling required.
  • Work autonomously without micromanagement; expected to take ownership of tasks and deliver results.

Qualifications & Requirements:

  • Bilingual (English 60% / French 40%) – fluency in both languages is essential.
  • 2-3 years of experience as an insurance broker (VIP service experience is an asset).
  • Strong customer service skills, with the ability to cater to high-net-worth individuals.
  • Ability to work independently—training time is limited, so self-sufficiency is key.
  • Experience with the following platforms preferred:
  • Go Brio / Contact AP (Intact)
  • Guichet L’Unique
  • Applied (Tarifexpert)
  • Assurance Bateau (April/Pacific Marine) – an asset but can be learned quickly
  • Orbite – an asset

 

Compensation & Perks:

             Base salary – depending on your experience as a broker.

           Commission: 15% on new business (significant growth opportunities).

  • Bonus Structure: Currently unstructured but open to discussion based on performance.
  • No Cold Calls: Clients are referred through commercial and call center channels.
  • Work-Life Balance: 35-hour workweek with flexible scheduling (5 days every two weeks can be adjusted).
  • Company Culture: No micromanagement—just deliver results, and you will be valued accordingly.

 

Schedule: Monday to Friday, 35 hours per week (8:30 AM - 4:30 PM)

WFH: 5 days in office only every 2 weeks, you make your schedule.

Location: South Shore/ Brossard

 

This is an exciting opportunity to be a part of a new and rapidly growing division, focusing on elite clientele and high-value insurance policies. If you excel in customer service and are ready to make a lasting impact, we encourage you to apply!

 

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Montreal, QC, Canada
CA$60,000.00 to CA$70,000.00 per year

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