After-Sales Service Coordinator

Key Information

• Job Title: After-Sales Service Coordinator
  
• Location: South Shore of Montreal, Quebec, Canada
  
• Job Type: Permanent - Full-time
  
• Work Mode: On-site 
  
• Salary: $70,000 
  

Join a growing Quebec organization in the residential construction sector and take charge of coordinating after-sales service post-delivery. You will be the central point between clients, technicians, internal teams, and partners to transform sometimes sensitive requests into planned, documented, and rigorously closed interventions.

Responsibilities — deliver a strong customer experience after delivery

• Receive and analyze after-sales service requests (warranties, corrections) to qualify the need and prioritize actions.
  
• Conduct visual inspections of homes in the factory and interpret photos, reports, and lists of corrections to establish the required work.
  
• Document files rigorously (work, warranties, contracts, procedures, timelines) and ensure traceability in the internal system.
  
• Plan and coordinate service visits by optimizing labor, materials, and grouping of work to reduce travel.
  
• Prepare work orders and ensure close follow-up of interventions with technicians and clients until complete closure of files.
  
• Participate in departmental purchases and develop operational contacts with suppliers and service partners to support execution.
  
• Identify recurring issues and contribute to non-compliance reports to improve quality and prevent the recurrence of issues.
  

Profile sought — essential requirements and collaboration style

• Have a minimum of 5 years of relevant experience in after-sales service and/or work coordination and client file management, in a residential construction context.
  
• Master both French and English, orally and in writing, to communicate with clients and partners.
  
• Use Microsoft Office with ease and work effectively in an internal file management system.
  
• Demonstrate a marked ability to analyze, organize priorities, and negotiate as needed, while keeping an eye on deadlines.
  
• Adopt a solution-oriented approach, with listening, empathy, and a sense of customer service in sometimes delicate situations.
  
• Show autonomy, rigor, and proactivity in a role that requires managing multiple files and stakeholders simultaneously.
  

Conditions — what the organization offers

• Day schedule, Monday to Friday, 40 hours per week.
  
• Access to group insurance, group RRSP, and a pension plan.
  

Assets — useful for accelerating your impact

• Reading plans and having direct experience in construction.
  

If you enjoy coordinating, clarifying, and advancing files to their complete closure, this role will allow you to have a concrete impact on the customer experience, on a daily basis.

Interested individuals can submit their application directly via this offer or send it by email to:

All applications will be treated confidentially.

Only candidates selected will be contacted.