Claims Coordinator

Joining our team has its advantages:

• Flexible working hours to promote work/life balance
• Hybrid telework
• Flexible group insurance plan from day one
• Very competitive pension plan
• Generous vacation policy
• Weekly pay
• Employee and family assistance program
• Free parking
• Professional development opportunities
• Several ED&I programs and initiatives
• EV charging stations

SUMMARY:

The Claims Coordinator is responsible for daily administration of all Workplace Safety and Insurance Board Claims (WSIB), including the data entering of all preliminary information regarding employee accidents into the Parklane system and responding to inquiries about claims. Represents the Company's interests through written correspondence to WSIB and gathers information regarding objections to claims.

SPECIFIC RESPONSIBILITIES:

• Reviews accident investigations, ensures all necessary information is present, follow-up with stores to obtain necessary information
• Ensures all necessary forms are completed in a timely manner and sent to WSIB
• Contacts the worker to set up immediate modified Return to Work programs
• Prepares correspondence to WSIB regarding worker's objection to immediate accommodation
• Writes letters to WSIB regarding objection or request for Second Injury and Enhancement Fund (SIEF)
• Acts as the first point of contact to respond to claims inquiries from all levels including store management, injured workers, HR staff and WSIB staff
• Completes WSIB requested employer reports
• Maintains contact with WSIB regarding letters of objection
• Responsible for submitting all hearing loss claims

QUALIFICATIONS:

• College study (2 years) in a relevant field
• 1-3 years relevant work experience
• General H.R. knowledge, especially Workers Compensation and WSIB legislation
• Proficiency with Parklane systems an asset
• Intermediate knowledge of Microsoft Office
• Knowledge of SAP

The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives.

METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team.

We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you.

Please note that we will only contact those whose applications are selected.

We respectfully request that agencies do not contact us or send us unsolicited applications.