Customer Experience and Preconstruction Coordinator

Customer Experience and Preconstruction Coordinator Montérégie | Residential Construction | Permanent, Full-Time Position | On-Site Salary: up to $70,000 per year, depending on experience Do you enjoy assisting clients, coordinating multiple files, and ensuring that nothing is left to chance before the work begins? We are looking for an organized, proactive person who is comfortable with digital tools to play a central role in customer experience and the preparation of residential construction projects. What awaits you A role that combines client relations, coordination, and project follow-up. A stable schedule, Monday to Friday, from 8 AM to 4 PM. 6 weeks of paid vacation per year, spread between the summer and winter periods. Compensation can reach $70,000 per year, depending on experience. Your daily role Assist clients in their choices of materials, products, and finishes, while explaining the next steps. Schedule appointments with suppliers and ensure follow-up on decisions and actions to be completed. Document choices, technical specifications, and approvals to maintain accurate and up-to-date files. Verify plans, information, and necessary documents before passing files to construction teams. Ensure weekly follow-up with clients and respond to their requests within 24 hours. Coordinate multiple files simultaneously, anticipate delays, and intervene quickly when an issue arises. Collaborate with internal teams and contribute to improving work methods. The desired profile Experience in customer service and file or project coordination. Good basic knowledge of the construction field, ideally residential. Bilingualism required in French and English, both spoken and written. Excellent organization, attention to detail, and rigor in document management. Comfort with computer tools, tracking platforms, and managing multiple files. Proactive communication, good judgment, and the ability to handle delicate situations calmly. An asset Experience with project management software or platforms. Does this sound like you? If you enjoy both human contact and well-organized files and wish to contribute to the success of residential projects from their preparation, we would like to meet you. Interested individuals can submit their application directly via this offer or send it to . All applications will be treated confidentially.