Front desk hotel clerk

• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Perform light housekeeping and cleaning duties
• Provide customer service
• Supervise support staff
• Make and confirm reservations

Computer and technology knowledge

• Multi-line switchboard
• Word processing software
• Computerized bookkeeping system
• Spreadsheet
• Internet
• Lightspeed
• MS Excel
• MS Word
• Reservation software

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness

Screening questions

• Are you authorized to work in Canada?
• Are you currently a student?
• Do you have experience working in this field?
• Do you live near the job location?

Employment terms options

• Evening

Employment terms options

• Flexible hours
• Night
• Weekend
• Work Term: Seasonal
• Work Language: English
• Hours: 25 to 44 hours per week