Field Specialist Front-End

SPECIFIC RESPONSIBILITIES:

• Act as the main contact to assigned Stores in regard to Front end department operations.
• Supervise the set-up of the Front-End Department in new stores, Renovations and Capital Projects.
• Work with assigned stores in identifying and correcting operational weaknesses in the department.
• Support stores in the execution of our Customer Service Training (HHI Program) and other similar programs as may follow.
• Support and provide direction regarding the scanning functions throughout the store.
• Continuous review of services offered and keeps current on customer needs and competitive activity.
• Supports Store Management in developing store employee skills, including technical, leadership and customer service.
• Responsible for set-up of all department initiatives within Stores.  Execute new Best Practices and provide feedback.
• Provide second level technical support to the Metro Help desk and stores as a subject matter expert on front-end applications.
• Review, track and report on applicable department audits.
• Follows all Company policies and procedures, government regulations, Health & Safety, and Food Safety regulations, as well as compliance with collective agreements.
• Occasional overnight travel and Sunday work required.
• Other duties as may be assigned by Operations Management.

QUALIFICATIONS:

• College diploma or University Degree, or other appropriate certification.
• 5 -7 years relevant knowledge and experience, including some management experience.
• Intermediate computer skills – working knowledge of Microsoft Office, SAP and BDMS an asset.
• Excellent verbal and written communications skills.
• Knowledge of applicable laws and regulations, and emerging trends.
• Valid driver’s license.