Continuous Improvement Manager-Workforce Experience

Working with a multi-departmental team, the incumbent's main mandate is to manage, analyze and measure transformation and continuous improvement projects within our banners. 

This role requires a mastery of continuous improvement tools as well as a global understanding of the modern retail supply chain; including operational processes in food stores.

SPECIFIC RESPONSIBILITIES:

-Analyze operational processes to identify, develop and recommend opportunities for improvement -
-Improve productivity and reduce operating costs
-Define, plan and implement pilot projects, then carry out measurements and feasibility studies to demonstrate the cost-effectiveness of pilots and make a recommendation for their deployment.

- Calculate and validate project return on investment.

- Manage project execution, risks, quality of deliverables, schedule and budget.

- Define performance indicators, measure and communicate project progress and benefits.

- Participate in the implementation of continuous improvement tools within our banners.

- Lead multi-departmental and multi-hierarchical meetings

- Help identify value-added projects.

- Synthesize and popularize sometimes complex issues and present conclusions in an executive way.

- Analyze, document and map business processes

- Support project stakeholders in change management (identification of potential impacts, development and execution of change management plan).

- Identify opportunities to improve processes related to the employee experience.

- Implement solutions to improve the overall workforce experience in-store for both union and non-union members.

- Define and implement models to optimize store employee experience while working closely with store operations, HR, Labour relations and the Talent teams
- Lead meetings with senior leaders sharing results for pilots and deployments of key business projects.


QUALIFICATIONS:

- Bachelor's degree in industrial engineering, operations management or equivalent

- Minimum 3 years' experience in store management or human resource management

- Excellent analytical and problem-solving skills

- Mastery of MS Office suite software and project management tools

- Mastery of continuous improvement tools

- Ability to manage several projects at once

- Ability to manage a team in a fast changing and demanding environment

- Bilingualism essential (French and English, spoken and written)

- 4 years minimum experience in retail (including support channels)

- Lean Six Sigma certification (asset)

- valid driver licence and access to a vehicle

- Regular travel will be required primarily within the GTA 

- Limited travel will be required across Ontario and Quebec, including overnight stays and air travel.


ADDITIONAL SKILLS:

-  Excellent communication and interpersonal skills

- Customer-oriented approach

- Priority management

- Ability to influence and negotiate

- Structured and rigorous

- Ability to work on multiple projects with external and internal partners

- Change management

- Autonomy

- Initiative

- Sense of organization and responsibility

- Ability to adapt

- Self-control