911 Dispatcher

Do you love the adrenaline rush?

Can you manage your stress and emotions under pressure?

Does the unpredictable stimulate you?

We have the job you are looking for!

You will receive and process urgent calls from the public in a manner that ensures appropriate interventions are carried out to ensure the safety of the population of the third largest city in Quebec. You will operate a computer system to receive and transmit various messages. You will route information, messages, and directives to the relevant Service units or organizations.

• Hold a high school diploma (DES) or a college studies certificate (AEC) as a Dispatcher in an emergency call center (asset);
• Have two (2) years of experience in a communications center (9-1-1, airport, alarm company, etc.), a call center, or in another relevant field;
• Be available to work rotating shifts during the day, evening, and night, on weekends, throughout the year;
• Have no criminal record related to the job;
• Very good command of French and English (written and spoken);
• Proficient with computer tools and data entry.

The selection process includes various steps such as:

• A psychometric assessment;
• An online practical exercise;
• Oral English test;
• An interview;
• Pre-employment checks including a security clearance.

Choosing the City of Laval means working for the third largest city in Quebec on diverse and stimulating mandates. It also means having the opportunity to grow within a human, committed team that enjoys working in a fun environment.
 
For this position, we offer competitive working conditions:

• Full-time permanent and temporary positions; 
• Possibility to accumulate overtime;
• Shift premium (evening and night);
• Possibility of a career plan; 
• Group insurance and other competitive benefits upon permanent employment; 
• Employer-paid training (initial training of 4 weeks full-time during the day);
• Workplace easily accessible with free parking;
• Employee Assistance Program (EAP);
• Priority access to a CPE daycare.