Clerk, customer service

  • Work Term: Permanent
  • Work Language: English
  • Hours: 80 hours bi-weekly
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 years

Tasks

  • Develop communication strategies
  • Evaluate communication strategies and programs
  • Implement communication strategies and programs
  • Answer written and oral inquiries
  • Answer inquiries and provide information to customers
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Issue receipts and other forms
  • Receive and log complaints
  • Receive payments
  • Explain procedures, risks and benefits to clients
  • Answer clients' inquiries and provide information

Computer and technology knowledge

  • MS Excel
  • MS Word
  • MS Office

Area of specialization

  • Communications

Transportation/travel information

  • Own transportation
  • Own vehicle

Work conditions and physical capabilities

  • Attention to detail

Own tools/equipment

  • Cellular phone
  • Computer
  • Internet access

Personal suitability

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Reliability
  • Team player

Screening questions

  • Are you authorized to work in Canada?
  • Do you have experience working in this field?
  • Do you live near the job location?

Employment terms options

  • Day

Health benefits

  • Dental plan
  • Health care plan
  • Vision care benefits

Financial benefits

  • Group insurance benefits

Other benefits

  • Free parking available
Apply on this job


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