Hotel night auditor
- Work Term: Permanent
- Work Language: Bilingual
- Hours: 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 2 years to less than 3 years
Work setting
- Hotel, motel, resort
- Management
Tasks
- Resolve complaints and claims
- Process group arrivals and departures
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide customer service
- Perform front desk duties
- Manage difficult situations with customers
- Establish and co-ordinate administrative policies and procedures
- Greet customers
- Monitor insurance claims and respond to clients' enquiries
Computer and technology knowledge
- Reservation software
Area of work experience
- Enforcement
Area of specialization
- Hotel and catering industry
Work conditions and physical capabilities
- Attention to detail
Personal suitability
- Client focus
- Judgement
- Organized
- Accurate
- Analytical
- Versatility
Screening questions
- Are you currently legally able to work in Canada?
Health benefits
- Health care plan
Financial benefits
- Registered Retirement Savings Plan (RRSP)
Other benefits
- Free parking available
- Other benefits
- Paid time off (volunteering or personal days)
- Subsidised public transportation
- Wellness program
Support for newcomers and refugees
- Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
Support for youths
- Offers mentorship, coaching and/or networking opportunities for youth
Support for Veterans
- Offers mentorship, coaching and/or networking opportunities for Veterans
- Supports Veterans in translating their military skills and experience into the language of the civilian job market
Support for Indigenous people
- Offers mentorship, coaching and/or networking opportunities for Indigenous workers
Support for mature workers
- Applies hiring policies that discourage age discrimination
Supports for visible minorities
- Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
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