Customer service agent

• Education: Bachelor's degree
• Experience: 2 years to less than 3 years

Tasks

• Assist in the preparation of brochures, reports, newsletters and other material
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.

Personal suitability

• Efficient interpersonal skills
• Excellent written communication
• Ability to multitask

Health benefits

• Dental plan
• Disability benefits
• Health care plan

Financial benefits

• Bonus
• Pension plan

Support for persons with disabilities

• Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

Support for newcomers and refugees

• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)

Support for youths

• Offers on-the-job training tailored to youth

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week