Hotel front desk clerk
- Work Term: Permanent
- Work Language: English
- Hours: 35 to 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 7 months to less than 1 year
Work setting
- Hospitality industry
- Hotel, motel, resort
- Rural area
- Remote location
- Willing to relocate
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
Computer and technology knowledge
- Word processing software
- Database software
- Spreadsheet
- Internet
Security and safety
- Bondable
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
Screening questions
- Are you authorized to work in Canada?
- Are you available for shift or on-call work?
- Are you willing to relocate for this position?
- Do you have experience working in this field?
- Do you have the required certifications listed in the job posting?
- Do you meet the language requirements listed in the job posting?
Employment terms options
- Early morning
Employment terms options
- Evening
- Night
- On call
- Overtime required
- Overtime available
Financial benefits
- Bonus
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