Technical Support Operations Manager

You plan, organize, direct, and control activities related to the management of human, financial, and material resources of the Technical Section necessary for the fulfillment of the mission of the Laval Fire Safety Service, in compliance with applicable laws, rules, regulations, standards, and collective agreements. You adhere to the mission, values, and orientations of the Service and ensure their promotion, respect, and application. You take the necessary measures to protect health and ensure the safety and physical integrity of the teams. You determine, in collaboration with your superior, the orientations, objectives, and priorities of your division and ensure their achievement. You provide guidance to staff by supporting and guiding them in taking on their responsibilities. You are responsible for evaluating staff performance and promoting their development by analyzing needs and setting objectives to be achieved. You participate in the budgeting process and manage it according to the established rules at the City of Laval. You work on various mandates and committees that arise from management and represent it to organizations and individuals. You ensure the management of interventions related to health and safety and citizen oversight and assume accountability according to your rank. You maintain your level of skills, share your expertise, and stay informed of any elements that can be integrated into the organizational strategy to improve service delivery.

You participate in planning procurement needs and are responsible for monitoring purchases and logistics of equipment and materials. You supervise acquisition, maintenance, and replacement activities of firefighting equipment and vehicles. You plan and coordinate equipment testing committees, conduct analysis, produce reports, and submit recommendations. You ensure compliance with procurement rules. You ensure optimal management of the life cycle of equipment dedicated to health and safety by implementing preventive maintenance programs. You coordinate and closely monitor the implementation of preventive and corrective maintenance programs and activities for equipment. You maintain oversight on repairs, maintenance, and availability of the fleet of vehicles and vessels to ensure territory coverage in line with the risk coverage plan. You ensure compliance with legal obligations related to the Occupational Health and Safety Act and maintenance and management standards for firefighting equipment.

• Hold the Officer II certification related to the Fire Safety Act regulations, or commit to obtaining it within 24 months from the date of confirmation of passing this competition;
• Have five (5) years of experience in management positions; any combination of training and experience deemed relevant will be considered;
• Holding a university degree in a relevant field will be considered an asset.

Demonstrating proven leadership, you will embody the management model advocated by the City of Laval:

Humanize: You will demonstrate a genuine interest in the well-being of others and the work environment. You will share the vision by conveying it in a way that gives meaning to the work and ensures a common understanding of the preferred direction.

Energize: You will promote skill development, inspire others, and encourage them to engage in their work and perform. You will gather, share, and disseminate the required information to foster communication within the organization.

Inspire: You will be able to exert strategic influence and promote your ideas in alignment with those of the organization while having an informed awareness of the internal and external environment. You will be able to develop formal and informal networks to facilitate exchanges leading to beneficial outcomes for all parties involved.

Transform : You will know how to generate creative ideas to provoke citizen-centered transformation. You are able to perceive the urgency and importance of situations and must ensure to communicate and manage them according to organizational issues.

Navigate: Recognized for your courage to act, you will be determined to carry out the interventions you believe are necessary to create maximum value for citizens. Focused on results, you will concentrate your efforts to achieve or exceed expected outcomes and adopt strategies that contribute to improving the results obtained.

• Selection interview
• Pre-employment checks including a security clearance

Choosing the City of Laval means joining the third largest city in Quebec, in an environment where your leadership and influence can truly make a difference. It also offers the opportunity to grow within a human, committed, and passionate team for public service.

For this position, we offer competitive working conditions and benefits, here is a non-exhaustive summary:

• 5 weeks of annual vacation;
• 16.5 public holidays per year including several days off during the holiday season;
• Comprehensive group insurance from the start of employment;
• Various availability and on-call bonuses;
• Defined benefit pension plan;
• Work location easily accessible with free parking;
• Employee assistance program (EAP).