Technical Advisor, Customer Service (B2B)

Our client is a leader in the chemical products sector, taking a specialized approach to manufacturing and distribution, and redefining excellence in the Canadian and international transportation and industrial sectors.

The company values the development of its talents' full potential and offers exciting career opportunities in a dynamic and proactive work environment that encourages collaboration and continuous improvement.

Are you ready for the next step in your career? You will have the opportunity to work with creative and highly engaged people who will support you in your success. Initial and ongoing training will be provided to help you excel in your role.

Job Description

As a Technical Advisor, Customer Service (B2B) with our client, you will play a crucial role in providing exceptional service and support to customers. This position involves direct interaction with customers to address their inquiries, resolve issues, and ensure their satisfaction with a range of specialized products. You will closely collaborate with various divisions to ensure efficient service delivery and maintain the client’s reputation for excellence.

Hourly Wage: $24.98/hour (40 hours per week) + annual bonus

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat, ensuring timely and accurate responses.
• Facilitate order processing and collaborate with relevant departments to ensure prompt product delivery.
• Coordinate with other departments internally.
• Manage customer returns and complaints with tact and professionalism, providing solutions that align with both customer expectations and company policies.
• Maintain up-to-date knowledge of the product portfolio, staying informed about industry developments and market trends.
• Represent the client’s core values by fostering relationships based on mutual respect and benefit.

Qualifications

• Proven experience in customer service or a similar client-oriented role.
• Strong communication skills, with proficiency in both English and French.
• Excellent organizational and multitasking skills, with a detail-oriented approach.
• A positive, problem-solving attitude and the ability to work under pressure in a dynamic environment.
• Commitment to quality, teamwork, and integrity.
• Knowledge of the lubricant industry or related fields is an asset but not required.

Additional information

Our client is an equal-opportunity employer, building a capable, engaged, and diverse workforce and is committed to providing accommodation in accordance with applicable laws. If you need accommodation at any stage of the recruitment process, please let us know. We welcome applications from individuals of all backgrounds and experiences.

We appreciate the interest of all candidates; however, only those selected for an interview will be contacted. All candidates offered a position must successfully pass a background check prior to employment.