Customer service adviser
- Work Term: Permanent
- Work Language: Bilingual
- Hours: 35 to 37.5 hours per week
- Education: Other trades certificate or diploma
- Experience: 1 year to less than 2 years
Work site environment
- Education or training
Work setting
- Private sector
- Adult education
- Sales
- On-site customer service
Tasks
- Answer written and oral inquiries
- Gather, research and prepare communications material
- Prepare and/or deliver educational, publicity and information programs, materials and sessions
- Answer inquiries and provide information to customers
- Explain the type and cost of services offered
- Issue receipts and other forms
- Order office supplies and maintain inventory
- Perform general office duties
- Receive payments
- Sell merchandise
- Copywrite
- Office management
Computer and technology knowledge
- Adobe Experience Manager (AEM)
- Database software
- Internet
- MS Excel
- MS Outlook
- MS Word
- Social Media
- Electronic mail
- WordPress
Type of experience
- Call centre
Area of work experience
- Marketing
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Work under pressure
- Repetitive tasks
Personal suitability
- Punctuality
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Ability to multitask
- Honesty
Screening questions
- Are you authorized to work in Canada?
- Are you available to start on the date listed in the job posting?
- Do you have experience working in this field?
Employment terms options
- Evening
Employment terms options
- Morning
- Day
- Weekend
Health benefits
- Health care plan
Other benefits
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
- Subsidised public transportation
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