Administrative Services Manager

Who are we?

For over 15 years, Lacroix Private Medicine has been a leader in private healthcare in Quebec. With a network of 17 clinics (including one in Florida), two operating rooms, a medical biochemistry laboratory, more than 150 physicians, and over 350 dedicated employees, we passionately pursue our mission every day: to provide compassionate, accessible, and high-quality care.

Our rapidly growing team is driven by innovation, compassion, and a constant commitment to excellence.

Our Mission

To be the benchmark in private healthcare.

Our Values

Passion | Respect | Integrity | Commitment | Innovation

Why Choose Lacroix Private Medicine?

✔️ Over 350 professionals have already chosen us
✔️ Modern and state-of-the-art clinics
✔️ Stable and continuously growing organization
✔️ Same-day lab results available✔️ Access to a full range of care: family medicine, specialized medicine, and surgery
✔️ Network of 17 clinics across Quebec (and one in Florida)

Job Summary

Reporting directly to the Laboratory Director, the Services Manager administrative ensures the coordination and supervision of the administrative, logistical and support aspects of daily operations. They ensure the proper management of human, financial, and material resources, while guaranteeing regulatory compliance and providing organizational support to the teams. They also play an active role in sales and marketing development, supporting management in promoting services, managing customer relationships, and enhancing the laboratory's market positioning.

Main Responsibilities

Administrative Services Management

- Supervise the reception, medical secretarial, appointment scheduling, and patient file management teams
- Optimize and standardize administrative processes (admissions, consents, files, results)
- Ensure efficient management of schedules, volumes, and peak periods
- Ensure a professional, seamless, and compliant patient and client experience
- Approve orders and invoices, and manage inventory

Billing and Management of Revenue

- Ensure rigorous and efficient invoicing
- Validate the compliance and eligibility of billed services
- Monitor accounts receivable and optimize payment deadlines
- Collaborate closely with the accounting and finance departments

Sales and Marketing

- Participate in the planning and monitoring of marketing initiatives (website, promotional materials, campaigns)
- Support the director in sales growth and development strategies
- Support and coach sales representatives as needed
- Contribute to the management and maintenance of customer relationships (agreements, satisfaction, follow-ups)

Logistics and Operations

- Supervise the transportation department
- Plan and monitor fleet maintenance
- Coordinate maintenance and technical services (air conditioning, generators, etc.)

Human Resources Management

- Supervise, motivate, and evaluate staff under their responsibility
- Participate in the recruitment, onboarding, and training of employees
- Plan replacements and manage absences
- Ensure the application of HR policies and a structured work environment
- Ensure employees' professional compliance (licenses, insurance, orders)

Quality, Compliance, and Regulations

- Ensure compliance with confidentiality and personal information protection regulations
- Supervise the maintenance and integrity of files
- Participate in audits and quality assurance processes
- Implement and monitor administrative performance indicators
- Ensure compliance with regulatory licenses and permits (LSPQ, ASPC, CFIA)

Information Systems and Continuous Improvement

- Optimize information flows between different sectors
- Analyze performance indicators and propose improvements
- Participate in process automation and optimization projects

Internal and External Relations

- Act as an administrative resource person for partners and clients
- Support business development activities
- Collaborate closely with the director on various strategic mandates

Desired Profile

Education

Bachelor's degree in administration or equivalent university education (required)
No scientific or medical training required. An understanding of the healthcare sector is an asset.

Experience

- Minimum of 5 to 8 years of experience in administrative management
- Experience in a healthcare setting, private clinic, or laboratory (major asset)
- Relevant experience in team management
- Proficiency with computerized systems (LIS, ERP, financial tools)

Key Skills

- Excellent organizational skills and attention to detail
- Sense of responsibility and confidentiality
- Inspiring leadership and a hands-on approach
- Analytical and operational management skills
- Excellent communication skills in French (functional English: an asset)

Schedule

40 hours/week – Monday to Friday, daytime hours.
Occasional flexibility required according to operational needs (evenings and weekends).
Mobility Occasional travel within the Montreal area.

Compensation

$90,000 to $130,000, depending on experience and qualifications.

Our Benefits

- Cell phone allowance, $60/month
- $500/year Lacroix gift card with expedited access to a doctor
- $1,100 annual health account
- FTQ pension plan with employer contribution
- Annual training budget
- Opportunities for advancement and development
- 4 weeks of vacation
- Free parking
- Modern and bright work environment
- Unlimited coffee and employee lounge