Customer Service/Administration Agent

Work Location: Montreal (in-person)
Job Type: Full-time, permanent
Salary: $20 to $30/hour, depending on experience

About the Position:

We are looking for a bilingual customer service and administration agent to join our dynamic team located in the Montreal region. You will be a key point of contact for our clients, while supporting administrative operations and data management.

This position is ideal for a versatile, organized individual with a strong customer focus and a keen interest in business IT systems.

Main Responsibilities:

• Answer customer calls and emails professionally and efficiently

• Provide quality customer service and follow up on requests

• Enter and update data in CRM and ERP systems (e.g., SAP, Odoo, etc.)

• Prepare, correct, and send administrative documents (purchase orders, invoices, reports, etc.) etc.)

• Coordinate internal and external communications

• Collaborate with the sales, accounting, and operations teams

• Perform basic accounting tasks (invoicing, payment tracking, etc.)

• Manage client files and ensure confidentiality of information

Requirements:

• Relevant experience in customer service and/or administration

• Proficiency with office software (MS Office, Excel, Outlook)

• Working knowledge of CRM and ERP systems (SAP, Odoo, etc.)

• Excellent command of French and English, both spoken and written

• Knowledge of Spanish is an asset

• Basic knowledge of accounting (important asset)

• Organizational skills, autonomy, rigor, and good priority management

• Professional attitude and excellent interpersonal skills

Conditions offered:

• Face-to-face position in Montreal/Saint-Jérôme

• Stable schedule from Monday to Friday

• Salary between $20 and $30/hour, depending on experience

• Respectful, caring, and stimulating work environment

• Opportunities for advancement in a growing company

• Internal training and professional development support

How to apply?

Send your resume to hr@kaayu.ca and include the job title in the subject line.