Technical Support Specialist

Kontron Canada is looking for a Technical Support Specialist to provide outstanding support to our global corporate customers.

To get a taste of the work environment at Kontron Canada, watch the following video in French: https://youtu.be/YQQIQ_8R_yo

AN OVERVIEW OF THE CHALLENGES AHEAD:

• Provide technical expertise to support our sales force to promote interest in Kontron solutions and to help closing business;
• Capture customers’ needs, identify and proactively tailor creative and innovative solutions to customers particular requirements while preserving profitability for both parties;
• Manage technical relationship with the corporate customers while taking ownership of information research, troubleshooting, diagnosis and resolution of the customer’s technical issues both in challenging dense server applications and software lifecycle maintenance;
• Provide various services and world class technical expertise which may involve going at a corporate customer’s site, if needed;
• Manage customer complaints;
• Finally, prepare and conduct technical trainings on the latest Kontron solutions, tools and technologies, if needed.

YOU WILL IMPRESS US IF YOU HAVE:

• Education: Bachelor’s degree or equivalent experience;
• Specialization: Computer engineering or electrical engineering;
• Experience: Ideally a minimum of 2 years in technical support or sustaining engineering activities, as well as network administration experience, mainly with servers and/or integrated solutions to services in virtualized environments (OpenStack, VMWare);
• Profile: Customer centric, strong communication and interpersonal skills, tact and firmness, self-motivated and determined, readily takes ownership, responsible with good organizational capacities, leadership, resourcefulness, works well under stress, ability to work effectively in a group or independently, and ready to travel a few times per year;
• Assets: Good knowledge of electronic components with administrative experience and troubleshooting of Linux-based systems, great understanding of the network stack (especially L2 and L3 technologies), processor boards, and/or integrated solutions based on Intel architecture in telecom/datacom, industrial, medical or other types of applications;
• Languages: Bilingual (English and French) written and spoken, as you will be dealing with global customers.

HOW ABOUT AN EXCEPTIONAL WORK ENVIRONMENT INCLUDING:

• A competitive salary;
• A generous vacation policy and a large number of personal days;
• An advantageous collective insurance program, including telemedecine;
• A collective RRSP program in which Kontron Canada contributes;
• Good balance between work-family-personal life, including working from home if desired;
• Social and sports activities, including access to a volleyball and soccer field;
• Various training for your professional development;
• A stimulating career path in various sectors of activity;
• Dedicated days for individual and team innovation projects;
• A modern facility with state of the art equipment;
• And much more…

By submitting a resume, the candidate acknowledges that Kontron will have access to the personal information contained therein and that Kontron may share this personal information in accordance with the Policy regarding the management of personal information published at https://www.kontron.com/en/terms-and-conditions for the purposes of evaluating his(her) application.